Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Everyone in this hospital talks so nicely towards you

Posted By aoiy23

"Everyone in this hospital talks so nicely towards you"

About: Craigavon Area Hospital / 4 North Surgical Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as a staff member posting for a patient/service user),

 I called the out of hours in Craigavon Area Hospital, and when I did, a kind woman answered the phone and said a doctor would call me back. The doctor didn't like the sound of my symptoms when he called me back, so he told me to head on up to the hospital for testing and an X-ray.

I've received excellent treatment ever since I first arrived at Craigavon Area Hospital. The staff are quite thorough. I was immediately put on a drip since my potassium level was critically low. I've never felt so calm and relieved all because the staff are so good.

Everyone in this hospital talks so nicely towards you. They have excellent communication amongst the team as I like to watch them during the day to see what they do (its very interesting and keeps me entertained). 

My own experience has shown that everything has been great.

The meals have been fantastic. Well done CAH.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Adult Community Services Directorate, Southern Health and Social Care Trust nearly 2 years ago
Patricia McGrath
Nurse Team Lead Urgent Care , Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 29/08/2023 at 15:53
Published on Care Opinion at 15:53

Good Afternoon,

Thank you so much for taking the time to share your experience of the care you received through Urgent Out of Hours.

We are delighted to hear that your experience has been a positive one. I am pleased to hear that you the staff member whom took your call was kind and kept you informed on what would happen next. It is also great to hear that the GP then reacted promptly to the information you gave, directing you to the appropriate service for the care you needed. We are so privileged to have a job where we can care for people and make a difference.

I will ensure the team are all aware of your kind words - we really appreciate them.

Wishing you a speedy recovery.

Thank you again and Best Wishes, Patricia.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Emma McCann, Ward Manager 4 North, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust nearly 2 years ago
Emma McCann
Ward Manager 4 North, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 31/08/2023 at 08:50
Published on Care Opinion at 08:50

As Ward Sister Manager I thank you for your very kind words towards the nursing care you have received whilst in 4 North.

We are delighted to hear you have had a positive patient journey. I will ensure that this is shared with the whole team in 4North.

Best Wishes

Sr Emma Mc Cann

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k