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Wonderful care thank you

Posted By Care53

"Wonderful care thank you"

About: Adult Health & Support Services / Community Alert Team Scottish Ambulance Service / Emergency Ambulance University Hospital Monklands / Emergency Department

(as a relative),

My 90 year old mum had fall at home. I can’t praise all the staff for their consistently kind and professional care highly enough. From  SLC Alert responders,SAS then Monklands A&E their kind and thoughtful care encompassed everything to be proud of!  Happily able to get safely get home with a very bruised face ( broken nose) and stitches. Please pass on our thanks to all involved! You all made an anxious time much less so! 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 28/08/2023 at 11:06
Published on Care Opinion at 11:06

Dear Care53

Thank you for sharing your story.

If you would like me to pass on your thanks to the ambulance crew could I ask you to contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mum's name and the address and date we attended.

I do hope your mum is recovering well.

Kindest regards

David

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire nearly 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 01/09/2023 at 11:48
Published on Care Opinion at 11:48

picture of Jennifer Montgomery

Dear Care53,

Thank you for sharing your recent experience on Care Opinion about University Hospital Monklands, A&E.

Firstly, I am so sorry to hear about your mums fall. What a terrible fright that must have been. We are absolutely proud of our staff and their care and professionalism to our patients. I am so pleased that you and your mum were also able to see and experience this. I am pleased you were both reassured and supported by our staff.

It is great encouragement for our staff to be recognised and it is a pleasure to share your kind words and feedback with the whole team.

I hope that your mum is recovering well.

Kind Regards,

Jenni

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Response from Giuliana Gustinelli, Performance and Development Assistant, Performance and Support, South Lanarkshire University Health & Social Care Partnership 15 months ago
Giuliana Gustinelli
Performance and Development Assistant, Performance and Support,
South Lanarkshire University Health & Social Care Partnership

Submitted on 27/03/2024 at 17:47
Published on Care Opinion at 17:47

Dear Care53,

Thank you so much for sharing your story with us following what must have been a worrying time.

We are pleased to hear that you had such a positive experience with our Community Alert Team and will be sure to share this with them.

As we new to Care Opinion, we have only recently been made aware of your story so apologies in the delay for responding.

Many thanks,

Giuliana

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