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Very welcoming

Posted By Dogmatix

"Very welcoming"

About: Victoria Hospital / Pre-assessment Victoria Hospital / Trauma & orthopaedics

(as the patient),

The staff were very welcoming on arrival. Waiting was kept to a minimum and everything felt efficient and professional.

The nurses who worked with me were pleasant and friendly offering loads of advice regarding my upcoming hip replacement surgery. I can't speak highly enough of the care I had while there.

I was there for an hour and a half but it felt like I was in and out in no time.

There was certainly nothing to complain about, far from it.

Thank you to all the staff there. They're a credit to their profession.

Staff attitude

Staff attitude

Staff skills

Staff skills

Reception

Reception

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Responses

Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife 2 years ago
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife

Submitted on 01/09/2023 at 16:33
Published on Care Opinion at 16:33

picture of Stephanie Allan

Dear Dogmatix,

Thank you for taking the time to provide such great feedback on the pre-assessment department.

I am delighted to hear that the staff were friendly and provided you with a lot of useful information regarding your upcoming surgery, it is important to us that our patients feel well informed ahead of any procedures they are scheduled to have.

I am pleased to hear that you felt you were cared for in a timely manner.

My team work tirelessly to provide a high standard of patient care and it is lovely to hear that our patients appreciate it. I will certainly pass on the compliments to the staff.

On behalf of the pre-assessment team I wish you well with your upcoming surgery and recovery.

Steph

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