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Great Practice

Story from nhs.uk

"Great Practice "

About: The Tunbridge Wells Hospital

My son (10) had a potential neck injury from a sports camp and we are so grateful for the wonderful care he received from the ambulance staff, children’s A&E, the MRI scanning team and the Hedgehog Ward. It was really scary as he had a possible head/ neck injury and the staff were so thorough and kind even though they were so busy. All the doctors explained everything in easy to understand terms and left no stone unturned. The nurses were always helpful and kind even when we got a bit impatient to go home. Please can our thanks be passed to everyone involved and the orthopaedic doctor who saw us just before we went home (and to the other doctors too). Our sincere thanks to such hard working and excellent professionals.

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Responses

Response from The Tunbridge Wells Hospital 8 months ago
The Tunbridge Wells Hospital

Submitted on 30/08/2023 at 08:34
Published on nhs.uk at 10:54

Dear Frances

Thank you for taking the time to submit your feedback. Though I was sorry to learn that your son suffered a neck injury, I am pleased to learn that the doctors and nurses were helpful, kind and took time to explain everything to you.

Staff always appreciate receiving such kind words and praise so please be assured that I have passed your feedback to the management teams, so that it can be shared amongst their staff.

Thank you again and I do hope that your son has now made a full recovery.

With regards

Jane Williamson

PALS Officer

MTW Governance Team

Maidstone & Tunbridge Wells NHS Trust

01622 224960

01892 632953

Email: mtw-tr.palsoffice@nhs.net

Website: www.mtw.nhs.uk

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