"Disappointing "

GPS are fine and my Mother-in-laws experience with actual GP & nurses doing blood pressure & ECG has been great.

However the Admin side is not she is 91. Told to book appointments online, then told she’s completed wrong form. Delays in getting appointments because of this. Texts saying she needs to hand in urine sample, pot having to be collected from surgery when she can’t get there so involves family. Then family member being told it can’t be accepted because it has to be on system and we don’t just take samples from anyone. This is despite the fact she had text to ask for urine sample, she filled in correct form, used correct bottle, had to label bottle with 91yr old arthritic hands and hand it in by 11am next day. Staff need to realise you need to adapt to meet certain situations especially with elderly. The elderly do not always stand up for themselves but others should not have to fight for the care they need.