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Everyone I came in contact with looked after me really well.

Posted By millimeterjb57

"Everyone I came in contact with looked after me really well."

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Paediatrics Major Trauma team Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Admitted after a rough tackle at rugby. Neck injury. The staff in the ambulance were great - then I was seen straight away in A and E. I was sent for an x-ray then admitted to the ward.

The ward staff, drs  - everyone I came in contact with looked after me really well.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 24/08/2023 at 11:27
Published on Care Opinion at 11:27

Dear millimeterjb57

Thank you for sharing your story - it must have been a very worrying time for you.

If you would like me to pass on your thanks to the ambulance crew could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, the address and date we attended.

I wish you a speedy recovery.

Kindest regards

David

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 31/08/2023 at 16:09
Published on Care Opinion at 16:09

picture of Nicole McInally

Hi Millimeterjb57

Thanks very much for getting in touch to share your feedback. I am sorry to hear about your accident at rugby and I hope that you are feeling better. I’m glad that you were so well looked after by all the staff, and that you didn't have to wait too long to be seen. We really appreciate your feedback.

Take Care

Nicole

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Response from Catriona Riddell, Lead Nurse, Paediatrics, NHS Greater Glasgow and Clyde nearly 2 years ago
Catriona Riddell
Lead Nurse, Paediatrics,
NHS Greater Glasgow and Clyde

Submitted on 31/08/2023 at 16:53
Published on Care Opinion at 16:53

Dear millimeterjb57,

Thank you for taking the time to reach out to us and leave your feedback. I am sorry to hear about your accident and hope you are now recovering well at home?

I am pleased to hear all the staff you met treated you so well and I will share your lovely feedback with all the staff in our A&E Department.

Thanks again for taking the time to contact us.

Catriona Riddell

Lead Nurse - RHC

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