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All the staff were so kind and caring

Posted By Sepsis2

"All the staff were so kind and caring"

About: General practices in Fife Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 1 (Emergency Medical) Victoria Hospital / General Medicine

(as the patient),

After being told twice by my GP that I may have a UTI and basically that it would clear itself, I progressively got worse. 

I had a bit of back pain, then blood in urine and them came the sweats and rigors. Having had sepsis before I knew the signs so I knew I had to call an ambulance.

The staff from ambulance service were absolutely fantastic. They listened to me and my concerns about sepsis and confirmed I was probably correct. They were so understanding and professional but also so down to earth and kept everything lighthearted. I cannot thank them enough. 

The staff in A&E were amazing and again treated me with dignity and respect. 

When I was moved to AU1 the staff looking after me and could not have done anymore, they were very attentive, caring and compassionate. 

I then had 3 days in ward 51 where all the staff were so kind and caring and again could not fault them at all. 

 I am now at home and wanted to show my appreciation to all the staff who have helped me recover the last 5 days. Thank you 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 24/08/2023 at 08:32
Published on Care Opinion at 11:11

Dear Sepsis2

Thank you for sharing your story. I am glad to read that you finally received the care you needed.

If you would like me to pass on your thanks to the ambulance crew could I ask you to contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, address and date we attended.

I wish you a speedy recovery.

Kindest regards

David

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife nearly 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 24/08/2023 at 12:37
Published on Care Opinion at 12:37

Dear Sepsis2

Thank you for taking the time to provide feedback on your recent experience in our hospital. It is lovely to hear that you found the Emergency Department team amazing, treating you with dignity and respect. We understand that being in hospital can be daunting experience, so I happy to hear that the team supported and cared you for you so well. I hope your recovery is going well and thank you again, we really do appreciate it. Take care!

Jamie Doyle. Emergency Department, Victoria Hospital.

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