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Care Opinion

Visit to A&E

Posted By Calliecat

"Visit to A&E"

About: Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

After hip replacement surgery I was discharged from hospital.  A few days later began to feel poorly eventually having thumping in my chest.

Paramedics visited and I was taken to hospital where I was eventually found to have dehydration.  I was given a drip and eventually felt better.

Everyone was excellent at the hospital and especially the paramedics.

The service was excellent and I was very impressed ythe service


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Responses

Response from Zoe Merrifield, Patient Experience Administrator, Patient Experience, Royal Cornwall Hospitals NHS Trust 8 months ago
Zoe Merrifield
Patient Experience Administrator, Patient Experience,
Royal Cornwall Hospitals NHS Trust

Submitted on 31/08/2023 at 09:38
Published on Care Opinion at 09:38

Good morning.

Thank you for providing us with your feedback. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am sorry to read that you began to feel unwell after having your hip replacement. However, I am pleased to read that the staff were able to assist you by providing you with a drip and that you were impressed with the excellent service.

I will be delighted to forward your positive message to the department who were able to provide the care for you and hope you are recovering well.

Thank you again for your kind message.

Best wishes.

Zoe - Patient Experience Administrator.

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Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 6 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 06/10/2023 at 14:56
Published on Care Opinion at 14:56

Good afternoon Calliecat

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope you are recovering well after your surgery.

Kindest regards,

Sami
Patient Engagement Team
SWAST

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