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"Brilliant Ward for Care & Support"

About: Russells Hall Hospital

I was admitted to Ward c4 (Haematology) early in July. I ended up having to stay for two weeks due to unresposive itp.

The care I received from the staff on the ward was excellent. Everyone was professional, knowledgeable, caring and friendly.

I couldn't fault anything or anyone. The care was thorough and all the staff - nurses, doctors, phlebotomists, ward clerks, domestic services etc. were approachable and understanding. I was informed about everything that was happening and consent sought for any procedures carried out. Communication was very good.

Even the food was good - much to my great surprise.

I have parkinson's and it is essential that I get my medication on time and at the correct intervals. All the staff managed to get this right and I was never left without my medication at the correct time.

Thank you so much, you all made a very worrying time so much easier to deal with.

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Responses

Response from Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 8 months ago
Submitted on 23/08/2023 at 16:51
Published on Care Opinion at 16:51


Dear Garry,

Thank you for taking the time to tell us about your positive experience on ward C4. We are happy to hear that staff were able to provide the best care and treatment during what must have been a difficult time for you. We have passed on your kind words to senior members of staff who will be delighted to hear of them.

All the best and take care,

Patient Experience Team

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