Text size

Theme

Language

"My ongoing treatment for serious eye problems."

About: Outpatients Services / Level 8B Ophthalmology Royal Victoria Hospital / Ophthalmology

(as a service user),

I had occasion to attend an arranged appointment with my ophthalmologist today at Level 8a in the RVH BELFAST, I have been attending this service since the 70's after being involved in a serious RTA (Road Traffic Accident). Over the years I’ve been very grateful for the treatment that I have received from the hospital staff, from the nurses who carry out eye tests, through to the doctors/consultants who have treated me with the upmost respect. Given the amount of times I’ve been seen at 8a I can honestly say that the attention I receive is brilliant 🤩 thank you! In particular I would like to thank, Patricia, the nurse who helped me today, for her care, respect and most of all her infectious big smile! Furthermore, I would like to thank MR. O’ Gallagher, who has been attending to me since the retirement of MR. Frazer, a hard act to follow, but I am very happy with his work and his attention to detail! Thank you 🙏🏻 to all of you who have helped and supported me over the many years that I have been attending this service and please 🙏🏻 keep up the excellent work! Oh and another thing I am very grateful to the receptionists who are doing a great job 👏🏻 under these circumstances, they are brilliant 🤩 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ann McConnell, Nurse, Ophthalmology, Belfast health and social care trust nearly 2 years ago
Ann McConnell
Nurse, Ophthalmology,
Belfast health and social care trust

Department manager for Ophthalmic outpatients.

Submitted on 21/08/2023 at 11:46
Published on Care Opinion at 15:25


picture of Ann McConnell

Dear festivityhg46

Thank you so much for you kind words, as the department manager I am so glad that you have had a positive experience. As a team we try to ensure that we provide patient centred care and treat every one as individuals.

I will pass on you compliments to all of the staff involved.

Kind regards

Ann McConnell

Manger EODU/L8B

Ophthalmology/ RVH

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k