"Do you even care?"

Having moved to Telford a little over 4 years ago, I can honestly say without a shadow of doubt that Teldoc Lawley is easily the worst practitioner l have ever been to. Your telephone service is insulting. You defend this by saying that you have a team to answer the pressing calls, which I find interesting that I called the other day at 11.00 and I was position number 30. Thirty. Let that sink in. That wasn't off peak. That wasn't lunch time. Stop coming up with permanent excuses to get out of accountability. Your staff lied to me twice. I rang the other day and after 45 minutes of waiting to be spoken to I finally got through and asked where I can drop off my semen sample, I was told specifically Lawley. So I got there, proceeded to wait in a queue and dropped off my sample to the receptionist who gladly took it and confirmed if my details were on there, which they were. So imagine my suprise when I get back to my office (late because of your slow staff) and get a text message stating that it needed to go to the hospital instead (they couldn't be bothered to tell me which one). So I was late back to work, used and wasted one of my two specimen bottles, and lied to. Stop coming up with excuses, stop deflecting the issues, stop defending your poor staff and stop with the shocking wait times. Enough is enough. Get your staff the training they sorely need, or better yet hire people who can actually do their job. Also remove the telephone system. Its impossible to book an appointment.