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A&E visit

Posted By Nurse52

"A&E visit"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency

(as a service user),

I was suddenly taken ill in the middle of the night  a few weeks ago. 

I was taken by ambulance, blue light to A&E at VHK.

I was very frightened and anxious, the paramedics, the doctors and nurses, and the anaesthetic staff made me feel at ease, took away my worries, and treated me with kindness and respect. 

I was diagnosed with atrial fibrillation, and am now well and being followed up by cardiology. 

As a nurse myself, I was extra anxious, the care I received was wonderful. This bunch of lovely people went above and beyond that day and I am forever grateful. Xx

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 23/08/2023 at 08:03
Published on Care Opinion at 08:03

Dear Nurse52

Thank you for sharing your story.

It must have been a very worrying time for you and I am glad to read that you are feeling better.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, address and date we attended.

Kindest regards

David

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife nearly 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 30/08/2023 at 14:34
Published on Care Opinion at 14:34

Dear Nurse52

Thank you for your feedback, we really do appreciate hearing from our patients. What a terrifying time it must have been for you, it is lovely to hear that the team supported and cared for you so well. We all strive to ensure the care we deliver is high quality, compassionate, person-centred and effective, it is good to hear that indeed was your experience. I do hope your recovery is going well, I will share your lovely feedback with the Emergency Department team, I know they will also be very thankful for your kind words.

Take care

Jamie Doyle - Emergency Department.

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