"A lot could be done to make the waiting a more pleasant experience"

The 3rd lengthy stay in A&E with my elderly father in the last 6 months. The last visit was from 6 pm till discharge at 3 am, similar lengths to the previous ones. The staff have been lovely and can’t fault the care we received once were seen. 

The waiting area however is rather poor for such a new hospital. 

There is a lack of privacy when checking in.

It’s extremely difficult to hear your name being called, especially for the elderly or hearing impaired. Could you use a tannoy system / board with check in number?

The seats are uncomfortable for lengthy stays, orientation wastes space and for those facing away adds to the difficulty in knowing it’s your turn. Some were broken. Limited space for wheelchairs and porters chairs.

The only thing to look at was a broken clock on the wall. TV with subtitles, changing images, low level radio??

Hopefully I won’t be back again but feel a lot could be done to make the waiting a more pleasant experience.