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"No support from the very people who could help"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a parent/guardian),

My daughter has been admitted twice now in a two month time scale, and twice neurology department were too busy to come see her!  The staff who attended to her were guided by phone calls from neurology, but she was not seen face to face.  Possible migraine was diagnosed and medication given, my daughter was to be put on a waiting list to go to an outpatient clinic for headaches, this was not done!

My daughter is still suffering all the same symptoms and is debilitating her normal life. 

I feel so frustrated that my daughter is still so unwell with no help from the one department that all other professionals say she needs seen by - the receiving consultant, my GP, the epilepsy team and any other medical personnel I have spoken to.

I feel angry that my daughter’s life is so interrupted by this episode of poor health, with no support from the very people who could help!

I feel worried that something more sinister is going on.

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Responses

Response from Eilidh Gallagher, Clinical Services Manager, Institute of Neurological Sciences, NHSGGC 8 months ago
Eilidh Gallagher
Clinical Services Manager, Institute of Neurological Sciences,
NHSGGC
Submitted on 18/08/2023 at 13:52
Published on Care Opinion at 13:52


Dear Unfortunate,

I'm sorry to hear of your experience and in particular to note that your daughter is still struggling with her health. I'd be keen to further investigate your concerns if you/your daughter would be happy to contact me. Hopefully we can offer some useful support/resolution.

e-mail: eilidh.gallagher@ggc.scot.nhs.uk
Tel: 0141 201 2548

With Kind Regards,

Eilidh Gallagher

Clinical Service Manager - Neurology

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Response from Helena Richmond, Interim Lead Nurse, Neurology, NHS Greater Glasgow and Clyde 8 months ago
Helena Richmond
Interim Lead Nurse, Neurology,
NHS Greater Glasgow and Clyde
Submitted on 18/08/2023 at 15:24
Published on Care Opinion at 16:08


Hi,

Sorry to hear your experience has not been positive, I will work alongside our Clinical Service Manager to offer you support/resolution.

Kind Regards,

Helena Richmond

Lead Nurse, Neurology

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