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Excellent experience

Posted By patientsorted2021

"Excellent experience"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Out of Hours

(as a parent/guardian),

I contacted NHS 24 requiring some medical advice on behalf of one of my children. 

My call was answered by one of the call handlers, Andrew, who took my information and made sure my concerns were passed on to the clinician. Andrew was so friendly and reassuring, and kept me informed throughout the entire call and, I felt, was a credit to the service. 

The call resulted in us receiving an Out of Hours appointment to attend over at the Victoria hospital, and the Doctor that attended to us was excellent. 

Despite these being difficult situations for parents, to have this level of care and service really does show how valuable and fortune we are to have the NHS and its amazing staff. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 nearly 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 18/08/2023 at 15:33
Published on Care Opinion at 15:33

picture of Shona Lawrence

Dear patientsorted2021

Thank you so much for getting in touch via Care Opinion. I hope your child is doing well following their attendance at the Victoria Hospital. This sounds as though it would have been a worrying time for you. I wish you both well.

It's great to see your kind comments for one of our Call Handlers, Andrew, here at NHS 24. It seems he left quite a positive impression on you which is great to see. I would like to share your story with Andrew and his manager directly, therefore if you would be kind enough to contact me with some additional detail, then I could do this. You can call me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

I'm sure my colleagues within NHS Fife will be equally delighted with your complimentary feedback for the Doctor who attended to your child.

Thanks again and I hope to hear from you further.

Best wishes meantime.

Shona

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Response from Olivia Robertson, Senior Manager, Childrens Services Fife, Fife Health & Social Care Partnership nearly 2 years ago
Olivia Robertson
Senior Manager, Childrens Services Fife,
Fife Health & Social Care Partnership

Submitted on 18/08/2023 at 19:10
Published on Care Opinion at 19:10

picture of Olivia Robertson

Dear patientsorted2021

thank you so much for taking the time to post your positive experience of NHS24 and the appointment you received at Fife Out of Hours.

. I shall share you feedback with the OOH team and they will be so overjoyed to read your kind words. Thanks again and wish you well in your recovery.

best wishes Olivia

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