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Caring and attentive staff

Posted By Lynrx23

"Caring and attentive staff"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Cardiology Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Heart palpitations led to me being admitted to hospital via ambulance. I felt like I was going to die.

My care, from start to finish, was exceptional. From the paramedics (Dawn and her colleague), the A and E staff (Linzi, Jacqui, Harry, Dr Chris, Morag and the porters), the staff on ward 6 (Ewan, Sharon, Robyn and Wendy) to Fiona and Dr Neary in Cardiology - an absolute credit to our NHS. 

I would like to say particular thanks to Ewan and Fiona. They were phenomenal in reassuring me things were going to be okay! 

Finally, I have coeliac disease and it was never too much hassle to call up to the kitchen to ask them if they could make specific meals for me! 

So grateful for our NHS and the amazing, caring, attentive staff in the Borders General Hospital. 

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Responses

Response from Alan Milne, Clinical Nurse Manager, NHS Borders 8 months ago
Alan Milne
Clinical Nurse Manager,
NHS Borders

Submitted on 16/08/2023 at 11:35
Published on Care Opinion at 13:08

Morning Lynrx23,

Thanks for taking the time to share your excellent experience of care provided to you by the staff in ED and MAU. I will share this with the teams they will be delighted to hear that they made your stay a good one. We hope that you are recovering well now.

Alan Milne

Clinical Nurse Manager

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 8 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 16/08/2023 at 15:15
Published on Care Opinion at 15:15

Dear Lynrx23

Thank you for sharing your story.

I am glad you are happy with the care you received.

If you would like me to pass on your thanks to the ambulance crew that attended may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, address and date we attended.

I hope you are feeling better now.

Kindest regards

David

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 8 months ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 17/08/2023 at 11:20
Published on Care Opinion at 11:20

Dear Lynx23, thanks for much for taking the time to use Care OPinion and for your lovely feedback, We work very hard to try and provide the best quality care we can which can be very challenging in the current climate but always put our patients first. Your kind comments have been passed on to the team. I hope you are well on the way to a good recovery and thanks again for taking the time to use Care Opinion and your lovely feedback.

Best wishes

Lesley Anderso

SEnior Charge Nurse, Emergency Dept, BGH.

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