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"The staff were kind and efficient"

About: Endoscopy Unit / Vanguard Endoscopy Unit

(as a service user),

Having used the bowel screening service I received a letter telling me I needed a colonoscopy to investigate the results of that test.

I received an appointment in just over 2 weeks at Vanguard Endoscopy, Ninewells Hospital, Dundee.  The staff were kind and efficient, explaining the procedure and results.  I felt well cared for and reassured.

My only negative comment would be that parking at Ninewells can be very difficult & it was fortunate that I could be dropped off for my appointment.  Had I been driving myself it would have been difficult to find a place to leave the car & get to my appointment on time.

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Responses

Response from Marie Laidlaw, NHS Tayside nearly 2 years ago
Marie Laidlaw
NHS Tayside
Submitted on 18/08/2023 at 11:26
Published on Care Opinion at 11:26


Hi,

Thank you for taking the time to post your feedback, it's very much appreciated.

Its good hear that you have participated in the the bowel screening program

and that you had a good experience.

I will share this with the rest of the team.

kind regards

Marie Laidlaw

Team Lead

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