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Extremely thorough and professional

Posted By Stanza

"Extremely thorough and professional"

About: Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Ambulance technician Yvonne came to my house in the early hours of this morning in response to a 999 call and was extremely thorough and professional in her care. She sought advice from the OOH GP Service, as a result of which I was admitted to Victoria Hospital and am being treated for an infection.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 17/08/2023 at 14:52
Published on Care Opinion at 14:52

Dear Stanza

Thank you for your kind words. It is always lovely to receive positive feedback.

If you would like me to pass this on to Yvonne may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, address and date we attended.

I wish you a speedy recovery.

Kindest regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 18/08/2023 at 06:39
Published on Care Opinion at 06:39

Dear Stanza

I am sorry that you do not find my response helpful.

The only way we can identify which Yvonne it was that attended is by tracing the incident with the details mentioned.

Kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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