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Care in supporting my child with a broken bone

Posted By Robbem

"Care in supporting my child with a broken bone"

About: Dr Gray's Hospital / Emergency Medicine Dr Gray's Hospital / Orthopaedics (Bones, Joints and Fractures) Dr Gray's Hospital / Radiology

(as a parent/guardian),

My son broke his collar bone, the wait in A&E to be seen then to get an x-ray took in total just over an hour, which is amazing in my personal experience. 

Then the follow up slightly disappointed me when I realised the consultant hadn’t actually checked his X-ray until a week later and I had to chase up an appointment, but then however they managed to get up an appointment the following week which was great! 

When we went for the follow up appointment we were informed there was a delay in the department for an hour, which we found was accurate. 

Aside from the delays we experienced - which I do not blame on the staff, I blame on how over stretched the NHS can be - they were all very friendly and kind to us and we feel confident in how our son has been treated. 

Thank you! 

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Responses

Response from Morag Howard, Radiology Site Superintendent, Dr Gray's, NHS Grampian 9 months ago
Morag Howard
Radiology Site Superintendent, Dr Gray's,
NHS Grampian

Submitted on 17/08/2023 at 14:04
Published on Care Opinion at 15:42

Many thanks for taking the time to provide feedback on your experience in Dr Gray’s.

In x-ray we always aim to deliver a caring but efficient service and it’s reassuring to know this was your experience on your initial visit to Dr Gray’s with your son. I will share your story with the x-ray team who will be pleased to read your comments.

I hope your son is recovering well from his broken collar bone.

Thanks again,

Morag Howard

Radiology Site Superintendent

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Response from Karen Bell, Unit Operational Manager - Surgical Division, Dr Gray's Hospital, NHS Grampian 9 months ago
Karen Bell
Unit Operational Manager - Surgical Division, Dr Gray's Hospital,
NHS Grampian

Submitted on 17/08/2023 at 14:22
Published on Care Opinion at 15:42

Thank you for taking the time to leave a review. I will pass on your feedback and kind words to the team. I wish your son well with his recovery.

Kind Regards

Dr Grays Hospital

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