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"Rheumatology experience"

About: Royal Victoria Hospital / Rheumatology

(as the patient),

Each of my rheumatology appointments that have been in face have been amazing. Dr McHenry is thorough, checking every joint and going the extra mile. She always shows me my joints on the ultrasound machine, showing if there is any current disease activity. In my last appointment I was still so anxious even with her reassurance, so she ordered an x-ray to help relieve my fears. Within a few weeks I had the results posted to my house, showing no bone erosion. It meant the world to me that Dr McHenry listened to me and communicated back my results in a way that I could process in my own time. I am aware of the overwhelmed services, short staffing and inadequate conditions for a lot of NHS workers, so I was amazed to still see such excellent care.

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Responses

Response from Keren Kerr, Service Manager - QI, Standards & Guidelines & Audit, Belfast Health and Social Care Trust nearly 2 years ago
Keren Kerr
Service Manager - QI, Standards & Guidelines & Audit,
Belfast Health and Social Care Trust
Submitted on 21/08/2023 at 12:31
Published on Care Opinion at 15:29


Dear slidepx47,

My name is Keren Kerr and I'm the Interim Assistant Service Manager for Rheumatology. Thank you so much for taking the time to provide feedback on your recent experience in Dr McHenry's clinic, I will ensure that your kind words are passed on to her and the team in the RVH. Please accept my thanks on behalf of the entire Rheumatology service.

Kind Regards,

Keren

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