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"Supporting Self Management Skills"

About: New Craigs Hospital / Mental Health Services

(as a service user),

I was referred to the self management skills course by the mental health team when I was having a really bad time.

I found this really helpful, as they actually suggested something proactive and useful, that I wouldn't have to source myself.

The waiting time was quite long, but the communication was excellent and the group was really helpful.

I found the secretary, very helpful when I had questions, and responded to emails quickly.

The group itself was brilliant, facilitated by compassionate and engaging people, and although I was nervous to start off with, I became comfortable very quickly and didn't feel like I was in a "patient" role and being treated. It was a collective group with everyone participating and feeling equal.

The one downside was that one of the sessions had to be rescheduled, and although I agreed on the time we discussed, I wasn't reminded and forgot about it until after it had happened. I think just a little email the morning of the session to remind people would be good, as mental health problems can really impact on memory.

On the whole, I have been very impressed with the service offered and the practitioners who led the course especially.

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Responses

Response from Clinical Director - Mental Health Services, NHS Highland 9 months ago
Submitted on 15/08/2023 at 18:36
Published on Care Opinion on 16/08/2023 at 09:48


Thank you for taking the time to share your experience of our service. It is obviously important to hear about things that we need to develop and improve on but it as also actually really helpful to get positive feedback about things which are of benefit and which are working well. That sense of individual and collective empowerment which you have described is often one of the key things we are trying to achieve. We are very pleased you were able to work with the group and the facilitators to get to an outcome that was good for you.

We will make sure that your kind and thoughtful comments are passed on to the team. We will also pass on your good suggestion about appointment reminders to see if that is something that can be worked in to existing processes.

Once again, we really appreciate this communication and the effort you have made.

Neil McNamara, Clinical Director

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