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Wonderful care

Posted By HighlandMoon

"Wonderful care"

About: Raigmore Hospital / Breast Clinic

(as the patient),

I saw Mr. Abbott several times for a recurring problem.

Every consultation was professional and I was treated as an individual with explanations given to me based on my own professional knowledge.

When I returned after some time, I was remembered and he had clearly reminded himself of my previous experience and treatment prior to my appointment, so I didn't have to feel like everything had to be explained again.

I felt like my autonomy and opinions were respected and encouraged, and I was confident in the care I received.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 7 months ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 03/11/2023 at 11:45
Published on Care Opinion at 11:45

picture of Sylvia Fraser

Dear Highland Moon

Thank you very much for your lovely post. Please accept my sincere apology for the delay in responding to you.

I am delighted to hear you have received such good care from Mr Abbott.

It is always a pleasure to receive such comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have passed on your comments to Mr Abbott and the managers of this service.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

Kind regards

Sylvia

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