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Communication really needs to be addressed.

Posted By golfpp64

"Communication really needs to be addressed."

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as a service user),

Patient in ward 21, most staff friendly, ward exceptionally busy. Improvement can be made in:

- Communication- staff didn't know I had already been at theatre and didn't know if I had blood thinners.

-asked for review of analgesia sent home with same no discussion. 

-no pillow slips, 3 hours later still no pillow slips, can't get any pillows to get more comfy.

-sent home with very short notice with no stair practice.  20 stairs from front of house to bed. Physio  coming back next day as I have to be mobile BUT non weight bearing but discharged at 5:00pm that night. Ended up stuck upstairs in my home unable to get to the toilet. I did not realise how difficult stairs would be.

Communication really needs to be  addressed.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 8 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 21/08/2023 at 09:36
Published on Care Opinion at 09:36

picture of Nicole McInally

Dear Golfpp64

Thank you for taking the time to share your feedback about your experience in Ward 21. Please accept my apologies for the communications issues you encountered. I have shared your feedback with the Team and they would welcome the opportunity to discuss this with you so that we can improve our communication. I would be grateful if you could contact Patricia Hemphill who is the Senior Charge Nurse at patricia.hemphill2@ggc.scot.nhs.uk

Thank you for bringing this to our attention.

Take Care

Nicole

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