"Made to feel at ease and all details explained."

About: Royal Cornwall Hospital (Treliske) / Ophthalmology Royal Cornwall Hospital (Treliske) Ophthalmology TR1 3LJ

Posted by kilocj74 (as a service user), 2 years ago

Excellent very friendly consultation. Made to feel at ease + all detail explained.
My only concern was the paperwork stated will be given eye drops prior to surgery
On getting here and reading the paper I realised I had not been given drops
I spoke to hospital next day + was told the paperwork needed updating
Otherwise an excellent consultation.

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Kerry Trembath

Senior Staff Nurse, Ophthalmology,

Royal Cornwall Hospitals NHS Trust

Submitted on 14/08/2023 at 13:39

Published on Care Opinion at 13:39

Dear kilocj74,
Thank you for taking time to leave feedback for the Eye Unit.
I am sorry that the paperwork that you received was out of date, which caused you unnecessary confusion.
I am delighted to hear that apart from that you had an excellent consultation and were made to feel at ease and all details were explained.
I will pass your feedback back to the team,
Kerry Trembath
Senior Staff Nurse
Ophthalmology
RCH

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Made to feel at ease and all details explained.

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