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I want to extend my heartfelt thanks

Posted By HighlandMoon

"I want to extend my heartfelt thanks"

About: NHS Highland (Health)

(as a service user),

I was a bit embarrassed to have to attended the treatment centre with two young children in tow, as it is the holidays. I needed some bloods and ECG along with other tests.

Ruth was absolutely brilliant. So patient and engaging with my children, and kind and gentle with us all.

There was another nurse whose name I didn't catch (sorry!) who did come in at one point and was also wonderful.

I want to extend my heartfelt thanks to Ruth for the kindness shown during my appointment to me and my children. I left feeling far more comfortable than just before I went in.

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Responses

Response from NHS Highland 8 months ago
NHS Highland

Submitted on 21/09/2023 at 08:41
Published on Care Opinion at 08:41

Dear Highland Moon

Thank you for your lovely post highlighting your experience with staff whilst attending the National Treatment Centre, at NHS Highland.

I am delighted to hear you have received such good care from everyone involved with your care.

It is always a pleasure to receive such comments and to know that the staff at are appreciated both for their hard work and for their attitude towards patients and their family.

I have passed on your comments and asked that managers share with staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you or your family have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

Kind regards

Sylvia

Clinical Governance Facilitator

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