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"Shocking wait times"

About: Gloucestershire Royal Hospital

Visited Tatu ward 3b several times, on one occasion waited nearly 8 hours to be seen and treatment administered. Absolutely shocking, poor time management, no organisation, lack of communication, no thought to patients sitting uncomfortably all that time. Only one nurse who wasn’t on that day who runs it like clockwork with barely any delays. As I type in stuck here yet again, simply waiting for blood results and to see the doctor. Been here 3 hours now. It seeems that this department is sent far too many patients from A&E when they should be treated down there. Gloucester hospital pull your socks up and maybe less money spending on cladding and more on staff and care.

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Responses

Response from Jean Tucker, Patient Experience Improvement Manager, Gloucestershire Hospitals NHS Foundation Trust nearly 2 years ago
Jean Tucker
Patient Experience Improvement Manager,
Gloucestershire Hospitals NHS Foundation Trust
Submitted on 11/08/2023 at 10:51
Published on Care Opinion at 10:51


picture of Jean Tucker

Thank you for taking the time to feedback to us and I am sorry to read about y our experience.

The TATU department is a very busy one and delays can occur in the unit because of demand on services elsewhere. For example, it can sometimes take a long time for blood results to come back from the lab because of the number of samples that they receive.

I will pass your comments on to the department to see if there is anything they can do to make the wait a little less stressful and more comfortable.

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