"Communication needs improving "

My daughter and I was booked in to see the consultant at Queens hospital within the fracture clinic. Before being seen by the consultant a nurse approached us to tell me that my daughter needed a CT scan. I asked her why and she said it’s been requested by the consultant and took us round to the department! I was really upset and confused and no one discussed this with me and the reasoning behind the CT scan. As a professional myself it was a blur I knew my daughter needed the CT scan due to her condition but to have been spoken to and informed would have really reduced my anxiety and stress. I felt very overwhelmed. When we was reviewed by the consultant he was great and informative however, there must have been about four different people knocking coming in and just standing there (I think doctors) but they didn’t even introduce themselves and there was a constant rotation of this happening. I was trying to listen to the doctor but they kept knocking coming in and just standing there! Some common courtesy goes along way to introduce yourself when you come into the room and just stand there.

Communication is key