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Care Opinion

The staff are right on the ball

Posted By staffmemberfife1

"The staff are right on the ball"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 1 (Emergency Medical) Victoria Hospital / Physiotherapy Victoria Hospital / Radiology Victoria Hospital / Trauma & orthopaedics

(as a staff member posting for a patient/service user),

I was in an accident and the ambulance, came very very quickly. I had to be transferred to the Accident & Emergency Department of the Victoria hospital in Kirkcaldy.

The Ambulance team were very sympathetic towards me. They were very good with me . They managed to keep me calm throughout the journey and I felt I was in safe hands.

I spent a little time in the Accident & emergency Department then a short time in the admission's unit. The staff were great in both areas.

I had a visit to radiology and although I was in a lot of pain I did exactly as they said. They were very good and really understood it was difficult for me as I was experiencing so much pain.

Since moving into ward 33 the staff here are right on the ball  they are all lovely.

This is a very busy ward but the staff always take time to stop for a chat This is good for me as I don't have many visitors.

The tea trolley comes around regularly I do look forward to this.

I have met with the Physiotherapist, she gave good instruction and explanation of exercises that I will be required to do to help in my recovery.

I also had a visit for the hospital Chaplain, I really did appreciate this.

To sum up I would just like to say the staff have all been great and the nursing staff here in ward 33 are fantastic.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 9 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 10/08/2023 at 14:20
Published on Care Opinion at 14:20

Dear staffmemberfife1

Thank you for sharing your patient's story.

If they would like me to pass on their thanks to the ambulance crew please contact our Patient Experience Team at sas.feedback@nhs.scot with the details.

Kind regards

David

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Response from Zoe Maclaughlan, Lead Radiographer, Radiology, NHS Fife 9 months ago
Zoe Maclaughlan
Lead Radiographer, Radiology,
NHS Fife

Lead Radiographer Phase 3 x-ray Victoria Hospital

Submitted on 13/08/2023 at 19:14
Published on Care Opinion at 19:14

picture of Zoe Maclaughlan

Thank you for taking the time to provide feedback on your experience in hospital. As a radiographer who works in x-ray, I am sorry you were in pain, but it is great to hear that the x-ray staff explained everything to you, and were considerate of your pain.

I will be sure to pass this positive feedback on to the whole radiology team, as this is a real motivating tool for them all.

I wish you all the best in your recovery.

Zoë Maclaughlan

Senior Radiographer

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Response from Leigh Fotheringham, Charge Nurse, Ward 33, NHS Fife 9 months ago
Leigh Fotheringham
Charge Nurse, Ward 33,
NHS Fife

Submitted on 14/08/2023 at 10:29
Published on Care Opinion at 11:50

Dear Staffmemberfife1,

Thank you for your positive feedback when you were a patient in ward 33. I am delighted to hear that staff were able to spend time with you which brought you some comfort. I will be sure to pass on your thanks to our team.

I hope you are doing well in your recovery.

Kindest regards,

Leigh

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