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Profoundly grateful for the service provided

Posted By SJC1983

"Profoundly grateful for the service provided"

About: Victoria Hospital / Accident & Emergency

(as a service user),

A sweet got stuck in my daughter's throat recently. She could still breathe but it was lodged firmly and she was in a very bad state.

A&E at the Vic in Fife prioritised her and saw her quickly. Sandra, the Triage Nurse, did not leave her for a single minute and did everything she could to prioritise her care and make sure she was ok. Luckily it dislodged (thank God) and she received a very thorough follow up from Dr Pitt. 

Dr Pitt and Sandra helped us during what was possibly the scariest thing that's ever happened to me as a mum, and as always we are profoundly grateful for the service provided by the Vic hospital who just carry on being amazing.

Thank you from all of us

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife nearly 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 12/09/2023 at 17:02
Published on Care Opinion at 17:02

picture of Siobhan Mcilroy

Dear SJC1983

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

This must have been such a frightening time for all of you! She must have been so brave to stay so calm.

I am glad it managed to dislodge itself and that the Triage Nurse, Sandra and Dr Pitt were able to provide you and your daughter with comfort and reassurance. I am sure the team will be delighted with your feedback and to know they helped to make a difference.

Thank you again for sharing your story, best wishes and take care, Siobhan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife nearly 2 years ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 13/09/2023 at 08:23
Published on Care Opinion at 14:21

Thanks for taking the time to give this very much appreciated response/feedback, I am so glad your child was well and that we were able to give the support and reassurance to your self and your daughter at this extremely stressful time for you both. I will ensure both Sandra and doctor Pitt receive your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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