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"We can’t thank you enough"

About: Liberton Hospital

(as a relative),

My grandad was admitted to Ward 2 Liberton Hospital in May 2023 after a long tough time at the Edinburgh royal infirmary. 

We were welcomed by Fiona (charge nurse) of ward 2 who orientated us to the ward. From the day we arrived the staff made us feel so welcome. My grandad who had felt there was no hope to walk again was given opportunities to walk with staff and physio regularly. The activities co ordinator Alan is a great asset to the team always so friendly and making everyone laugh.

After 3 months in Liberton Hospital my grandad is finally being discharged to a care home. We could not have achieved this without the help and support from everyone at Liberton ward 2. The care and compassion the staff within this hospital give to every patient is invaluable. More so during times of uncertainty and the lack of services due to the potential closure of this hospital. The nursing staff and clinical support workers are so kind and always happy to help. We will be sad to say goodbye but we are moving on to another chapter. Thank you all so much. What a wonderful team. 

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian nearly 2 years ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 14/08/2023 at 16:14
Published on Care Opinion at 16:14


picture of Claire Withnell

Dear aries87,

My name is Claire and I work for the Patient Experience Team at NHS Lothian. Thank you for sharing your feedback on Care Opinion with us.

It was lovely to hear about the journey your Grandad has had at Liberton Hospital with the support from all the staff. It truly sounds like that they have welcomed him in to a caring and friendly environment.

Please be assured we have shared this story with Ward 2 at Liberton, and Fiona, Alan, the physios and all the staff will be delighted to read this feedback.

We wish your Grandad well in his next chapter at the care home.

Best wishes,

Claire

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