"Wheelchair assessment"

About: University Hospital Wishaw / Physiotherapy University Hospital Wishaw Physiotherapy ML2 0DP WestMARC (Lanarkshire) / Adult Wheelchair Clinic WestMARC (Lanarkshire) Adult Wheelchair Clinic Hamilton ML3 9LA

Posted by OldMan73 (as the patient), 8 months ago

I am an amputee, leg above the knee, in my seventies
I attended Wishaw Hospital Physiotherapy Amputee Rehabilitation Clinic.
The physiotherapists concluded that even with a false limb I would not be able to use it outdoors, they submitted a referral for an electric wheelchair.
I attended an assessment by WestMARC for use of a wheelchair.
The first question was how do get around the house. I said that , as the house was fitted for wheelchair use I managed with a manual wheelchair.
That was the end of the assessment! They said electric wheelchairs were given if required for indoor use! My doctor appealed against this, due to my medical condition, but was given the same answer.
Basically, this means I am housebound with no chance of going anywhere!

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Responses

Ruth Currie

Acting Head of Physiotherapy, NHS Lanarkshire wide,

NHS Lanarkshire

Submitted on 08/08/2023 at 17:07

Published on Care Opinion at 17:07

Dear OldMan73,
Thank you for taking the time to write to us. We are sorry to read of your amputation and your experience trying to obtain an electric wheelchair.
In order to investigate this in more detail, could I ask you to please make contact with our Patient Affairs team on 01698 366558.
Kind regards
Ruth

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Angela McLaren

Operational Service Manager, WestMARC,

NHS GreaterGlasgow and Clyde

Submitted on 09/08/2023 at 14:52

Published on Care Opinion at 14:52

Dear OldMan73
Thank you for taking the time to post your comments on Care Opinion. I am very sorry to hear of your experiences. This is not what we wish or hope for our patients when engaging with the service.
As your post in anonymous, inorder to assist, I would be happy to talk directly with a view to providing a resolution.
I can be contacted via our contact centre on 0300 790 0129.
Kind regards
Angela

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Update posted by OldMan73 (the patient) 8 months ago

Physiotherapy response - No answer from phone number given.
WestMARK response - Message left, was told it would be passed on, no contact since then.

Ruth Currie

Acting Head of Physiotherapy, NHS Lanarkshire wide,

NHS Lanarkshire

Submitted on 17/08/2023 at 16:22

Published on Care Opinion at 16:22

Dear OldMan73,
I am sorry Patient Affairs have not yet responded to your phone call, this must be frustrating for you. You can also email them on PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk and they will pick up your query as soon as possible.
Kind regards

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