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"Above and beyond service"

About: South West Acute Hospital / Radiology

(as a service user),

I had an MRI scan in the SWAH last week. On arrival to my appointment I was called exactly on time, which was impressive to see the clinic running so promptly. 

The lovely George called me in for my scan and noticed that I was breast feeding. George couldn’t have been more accommodating, offering me additional time and more comfortable seating if required. He also assisted my husband in locating baby changing facilities while I was having my scan. His helpfulness was extremely appreciated and it is clear to see that he is naturally a lovely and caring individual. A credit to his department and the Trust. 

Aoife and Laura also assisted with my scan and were more than willing to answer any questions that I had and made me feel at ease. 

For many an MRI scan can be an uncomfortable experience but with a team as impressive as this, I know that they’d give their all to looking after all of the patients that come through their doors. An absolute pleasure to deal with. 

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Responses

Response from Aisling Howell, Assistant Radiology Service Manager, Western Health & Social Care Trust nearly 2 years ago
Aisling Howell
Assistant Radiology Service Manager,
Western Health & Social Care Trust
Submitted on 08/08/2023 at 15:22
Published on Care Opinion at 15:22


picture of Aisling Howell

Dear bonanzaeq57, this is lovely feedback to read about your recent MRI scan. The team are delighted to be highlighted in this way as they work hard to make sure they look after everyone attending the department. Thank you also for highlighting to our future patients. Best wishes to you and all the family.

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