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All has been good so far

Posted By Decde74

"All has been good so far"

About: Craigavon Area Hospital / 2 North Respiratory medicine Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I arrived here on Monday night via an ambulance. It was at my house pretty quickly, within about 45 minutes or so. The paramedics on scene were fantastic they helped me out a lot. I live alone so they didn't have any help but still done a great job. Once I got to hospital I was in the emergency department for a while before I was brought up here.

All has been good so far, the staff are very good to me and the others on the ward always keeping us upbeat. The facilities are good too I have good access to everything I need. No complaints.

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Responses

Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 08/08/2023 at 17:01
Published on Care Opinion at 17:01

picture of Ruairi Cummings

Good afternoon

I am grateful to you for taking the time to share your experiences of the Northern Ireland Ambulance Service. It was encouraging to discover the swift response by the crew and their professionalism in their ability to stabilise the situation to bring ease and calmness before being brought to the emergency department at Craigavon Area Hospital for further treatment. Feedback such as this lifts the morale of the paramedics involved in what is a particularly challenging period.

I hope you are recovering well.

Best wishes

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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Response from Kerry Gordon, Clinical Sister 2 North, CAH, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust nearly 2 years ago
Kerry Gordon
Clinical Sister 2 North, CAH, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 10/08/2023 at 14:55
Published on Care Opinion at 14:55

Hello

I am thankful to you for taking the time to provide some feedback in relation to your care in the ward. I am glad that you feel that the staff have been good to you during your stay. They all try to go above and beyond even in the most challenging of circumstances. It is reassuring to know that you have no complaints.

I trust that you are making a good recovery.

kind regards

Kerry Gordon

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