"Nurse and Doctor poor service"

I understand that in a&e there is a lot of pressure for the staff, but I am not a person that just attends a&e for no reason I have not attended for many years, to be told that if I leave it will cost my gp£100, is not something that should be told to a sick person. I work and pay taxes in this country, I even work for the nhs myself and then to get to the assessment area and waited patiently for a Dr for 5 hours get seen and reviewed and then the Dr has to then speak to their senior to know how to deal with my case, waited for 1hour. When I then saw the Dr and just asked if there was any update. I get a attitude 'the Dr is with a sick patient' because I believe now I am being judged because the Dr don't feel my problem is big. Was it so difficult to come back 10minutes after you said you will speak to your senior and say my colleague is really busy at the moment so It may take a while, so I am seeing other people as you will have to wait. What has happened to communication. Then I see another patient older than me in pain so I ask if the patient had something for then pain and they had not even helped this older person, the patient had their own pain medication and as they was unable to walk I got them some water so they could help themselves to take their own tablets and then I went to the nursing desk to alert the nurse in charge and was dismissive 'oh they are all getting tablets' then the nurse turned back to the computer and chatting to the computer and ignored me when I was making them aware the patient had taken some painkillers so they could document.

I understand there is pressure, in jobs but if you don't feel the compassion and care to people then why do the job, that is all apart of the experience of feeling better. People showing empathy can ease patients when in that already stressful environment.

I am not saying all the staff are like that but there are a few amongst them and they need to communicate more effectively, people have to wait but explain to them. Advise them you will be number 30 in the line, when you go round to the assessment area you are just told to sit down and wait. They have a line system which they are aware which patients are next based on checking in, why can they not tell people at least they have something. Then you see them and say your going to get back to them, just inform the patient that whilst you are waiting, for their stuff they will be seeing others in between. So people are well informed. They just treat people inhumane no proper communication, it was so sad to sit there and watch. Especially the older patient we was there the same time and no one offered a drink of water nothing. The service is extremely poor I am so sorry to say that and that job is not for people that cannot work under pressure because they start to treat people like they are a burden. A lot of Dr's and nurses lack compassion. The love of helping people and treating people with kindness is gone its just a job very sad.