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"Methadone treatment after being in hospital"

About: Hull ReNew

(as a service user),

Had a operation and got a infection so had to go to Hull royal A&E. 

I tell my drug worker who then cancels my 7 day pick up batched scripts, I was only on 2nd day in too. Constantly on supervised, can never get more then a week pick up. I gave negative tests for 7 yeas, an A&E visit is enough to be put on supervised which is mind boggling to me, specially if you've had a operation or got a infection.

I had supervised consumption while in hospital and then on release I had to walk to Renew in the rain in a t shirt and shorts to get a script from Renew which was supervised consumption 6 days a week after I've just got out of hospital and wait on 7 day pick ups.

So when I really needed help they kicked me down even more. I could of got my 7 day pick up and went home to rest like everyone else does after a operation but instead I had to ring renew for a script and do a 5 mile walk to the chemist 6 days a week for supervised consumption.

Talk about kick a man when his down, when I challenge my worker and subscriber I felt patronised and said I need mental health services.
They have told my Dr that I am a ex IV user and ex alcoholic and Ive never been either, I've complained and it has not been fixed.
I don't know what I did so wrong to get put back on supervised, I've never gave a positive test or missed pick ups, they say it is the rules but a week before they let me have my 7 day pick up through my operation.
Its mind boggling to think that you get penalised for trying to get help. Staff and managers cant give me an answer when I ask why I am back on supervised. They just said they dunno.
I feel like every few months they will build me up and I get kicked back down by their so called rules but it always at the worst times like xmas, birthdays, operations like they go out there way to make it harder for you over festive periods.
I got accused of missing appointments and put on supervised when my actual key worker didnt even turn up to work that day. 
The supervised consumption is 6 days a week to so you have no life, I dont know who makes these rules up but they need to come give it a try if its so easy, its breaking me and making my life not worth living as all I do is keep people in a job and I fell that they couldn't give a damn about my health yet are paid to care about it, 7 years now Ive had a nightmare with methadone treatment, I came into treatment through subutex and they banned them and got me hooked on methadone.
Through covid and xmas the Dr changed my pick up day to a Sunday when I pick up on a Thursday, I was out of treatment and had to sit in renew all xmas and then had to do supervised 6 day a week consumption for 6 months, mind boggling it is.

I cant recommend this service.

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Responses

Response from Matthew Butler, Peer Mentor Coordinator & Volunteer Lead, ReNew, Change Grow Live nearly 2 years ago
Matthew Butler
Peer Mentor Coordinator & Volunteer Lead, ReNew,
Change Grow Live

Holistically supporting adult service users to initiate recovery from drug and/or alcohol dependence; empowering Service Users to build their own recovery capital and supporting them to move into long term sustained recovery and social (re) integration. It is my responsibility to co-ordinate the work and development of all Pathways to Recovery through Peer Mentors and provide a point of liaison for Service Users and their feedback.

Submitted on 29/08/2023 at 12:11
Published on Care Opinion at 13:38


picture of Matthew Butler

I'm truly sorry to hear about the challenges you've been facing with us. It sounds like you've gone through a frustrating and difficult experience and it's understandable that the sudden changes and lack of clear communication from your recovery worker have caused you significant stress and feelings of being let down.

The situation you've described, where you were unexpectedly put back on supervised consumption and faced difficulties in accessing your medication, is indeed disheartening. It's unfortunate that you've had to deal with these issues. It's evident that you've shown a commitment to your treatment and recovery, and it's disappointing to hear that you've not received the understanding and consideration you deserve.

Your feedback about the service's impact on your mental health and well-being is crucial, and I'll be forwarding your feedback into a formal complaint, but to do so I will need you to contact me with your name so we can appropriately review your case notes to see where the issues have been to proceed with your complaint. It's important for us to truly understand the challenges those who use our service face and to make adjustments to better support their recovery journeys.

Please email me directly with your name and DOB on matthew.butler@cgl.org.uk and I'll pass on this information to the management team to investigate.

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