"Left in tears"

Despite lovely admin staff, ease of submitting e-consults and rapid telephone responses from the on-call GP, I have never felt so undervalued, dismissed or judged by Drs than I have since being registered with this practice in early 2022.

Each time I speak with a doctor from this practice I am rushed, told to not give so much information as it's difficult to write down, told to only answer questions I am asked.

I finish the phone call in tears most times, have never been offered a face to face appointment and always feel palmed off, not listened to and judged.

I understand that 10 mins to try and assess and make a management plan for a patient is so difficult to do. It is an unfair pressure you are being put under by external stakeholders however, please put your patients first.

Make them feel valued, listened too and understood. this may be just another day for you, but for the patient it's an anxiety inducing, worrying day/week leading up to it. Let alone actually plucking up the courage to make the appointment in the first place.

There are a couple of things I haven't been to this GP about and have left untreated and uninvestigated as I'm embarrassed and scared to talk to any of the GPs there. I also don't trust their management or desire to help.

I hate to write this review but my experience has been so awful on several different occasions - I find it difficult to understand the positive reviews left on this website.