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My experience in emergency department

Posted By Rachel58

"My experience in emergency department"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / X-Ray Department

(as the patient),

I work in England as a nurse and have to say how completely superb the service I received today has been. 

I had a fall and injured my pride but also my foot. I realised I had done something to it as I was unable to weight bear. I went to ED at The Causeway Hospital in Coleraine. Expecting at least a four hour wait which is a good day in our local A&E dept I was so surprised that I was seen, triaged, X Ray’s and air boot fitted all within an hour and a half! 

Not only that but every single member of staff showed kindness, cared and had time for me. I was so impressed. I just wish it was the same back home. 

Particular thanks to Emma who was the NP. 

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT nearly 2 years ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 04/08/2023 at 15:22
Published on Care Opinion at 16:22

Hi Rachel58

Thank you very much for your positive feedback! My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am always delighted to hear that patients have had a positive experience in our Emergency Department, and thank you for taking the time to compliment the staff and service, it is always appreciated. I will ensure that the staff receive your feedback, particularly the ENP whom cared for you! We wish you a speedy recovery and safe journey home.

Kind Regards

Victoria McCrory

ACSM CAU ED

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