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Overall high level of care provided

Posted By cooper21

"Overall high level of care provided"

About: Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c) Royal Hospital for Children (Glasgow) / Cardiology (heart problems) Ward 1E Royal Hospital for Children (Glasgow) / Ear, Nose & Throat (ward 3b) Royal Hospital for Children (Glasgow) / Imaging (Xrays and Scans) Royal Hospital for Children (Glasgow) / Respiratory Medicine (Ward 3C)

(as a parent/guardian),

10-day stay on ward 2c. Under medical consultants Iona and Paul - really appreciate all their help and being listened to and respected throughout.

Really appreciate Iona looking into all possible reasons for my son being unwell. Thank you to Paul for narrowing down diagnosis and referring to respiratory. Thank you to Neil at respiratory for organising sleep study and oxygen. Thank you to cardiology for echo and ecg - lady who did echo was lovely. Thank you to ENT for their involvement. Radiologist nice who did brain ultrasound. 

Overall care on ward 2c was brilliant. Thank you,  especially to nurses - day and night Louise your patience and care was amazing, to both students Louise’s and the other students on the ward you were all great. Thank you to nurses Layla and Jade and all the others, I cannot remember all your names.

One wee issue with one nurse not following medical instructions, safety concerns have been passed on. 

Thank you to Linda resp nurse for speedy oxygen organising. 

Overall high level of care provided. 

Thanks 

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Responses

Response from Catriona Riddell, Lead Nurse, Paediatrics, NHS Greater Glasgow and Clyde 2 years ago
Catriona Riddell
Lead Nurse, Paediatrics,
NHS Greater Glasgow and Clyde

Submitted on 11/08/2023 at 13:58
Published on Care Opinion at 13:58

Dear cooper21,

Thank you for taking the time to leave us your feedback regarding your recent stay in Ward 2C.

I am pleased to hear that you had such a positive experience whilst in ward 2C and that you felt listened to and supported by the staff you came into contact with. I will make sure that I share your feedback with all the staff you have mentioned and I am sure they will all be delighted with your lovely words.

In regards to the safety concerns that you raised. I hope you felt that it was appropriately handled and you were satisfied with any feedback you received? If you would like to discuss further I would welcome you to contact me via email at Catriona.Riddell@ggc.scot.nhs.uk

I hope your son is now recovering well at home?

Thanks again for taking the time to reach to us.

Catriona Riddell - Lead Nurse - RHC

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