Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The care here is absolutely super

Posted By staffmemberfife1

"The care here is absolutely super"

About: Victoria Hospital / Rapid Access and Discharge

(as a staff member posting for a patient/service user),

I attended the Victoria Hospital in Kirkcaldy for a routine appointment. During the appointment the consultant decided I should be admitted to the hospital

I was taken to ward 9 where I have been well looked after. The only thing was that my friend had decided it would be best if she took my handbag home just for safekeeping as she thought I wouldn't need it.

I had no toiletries with me and my new hearing aid batteries were in my handbag. I needn't have worried as the ward staff very quickly provided all the toiletries I needed for my stay and also arranged for new batteries for my hearing aids/ I though this was wonderful.

The care here is absolutely super.

This morning it was a male nurse who assisted with my shower, he was excellent, so caring.

The care here in ward  9 in my opinion is delightful, Really Super.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife nearly 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 18/08/2023 at 10:35
Published on Care Opinion at 10:35

picture of Siobhan Mcilroy

Dear staffmemberfife1

My name is Siobhan McIlroy, and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.


Attending a routine appointment and then being admitted to the hospital must have been worrying. I am pleased you were well looked after and cared for in Ward 9. I would be lost without my handbag, too, but I am glad the ward could provide everything you needed. I am sure the staff will be delighted to know you found their care delightful and caring.


Thank you again for sharing your story; best wishes and take care, Siobhan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k