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Lack of clarity in discharge notes

Posted By Hari567

"Lack of clarity in discharge notes"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow / Blood vessel problems ( Vascular Ward 11a &11d)

(as a service user),

I was taken to A&E with concerning symptoms such as symptoms of confusion, dizziness, stuttering and nausea.

A&E were great; they said I would be checked to rule out a TIA or inner ear infection.

I was then moved to ARU 1 (same day), where the Drs said the same and again, when moved to ARU 3 (also same day). Everyone within these 2 units were also fantastic.

I was moved to level 11D under the care of the boarders team. The nursing staff were kind, caring and considerate throughout. The MRI was performed yesterday afternoon; I asked the radiographer of this will pick up a TIA, to which they replied yes.

The discharge letter issued yesterday evening makes no note of whether I did or did not have a TIA.

I was hoping the query regarding the TIA would have been clarified within the discharge letter. I found out that I am legally obligated to inform both DVLA and my car insurance company of a TIA. If I did have a TIA, I cannot drive for a month. 

I am grateful for the care and attention received as it turns out my cholesterol is high. I was on blood thinners during my stay.

The discharge letter says the MRI showed I did not have a stroke - this was evident as I had no weakness of limbs, drooping of one side of face or loss of vision. I tried calling the ward but the phone rang out (it's a busy ward so this is to be expected). I would like my query regarding TIA be answered.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 08/08/2023 at 15:37
Published on Care Opinion at 15:37

picture of Nicole McInally

Dear Hari567

Thank you for taking the time to share your feedback. I am pleased to hear about the care you received from the staff in A&E; ARU 1; ARU 3 and Ward 11D.

I am sorry to hear about the lack of clarity regarding your discharge letter and for the confusion this is causing. As Care Opinion is anonymous, would you mind getting in touch with your personal details (your name and date of birth) and we can provide you with an update and respond to your queries. (If you could email PatientExperience@ggc.scot.nhs.uk)

Many thanks

Nicole

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde nearly 2 years ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 10/08/2023 at 11:33
Published on Care Opinion at 11:33

picture of Karen Hughes

Dear Hari567,

Thank you for taking the time to submit a care opinion, I hope you are recovering well at home, that must have been a worrying time for you. I am delighted you were pleased with the treatment you received in the Emergency Department, I have passed on your kind words.

with kind regards,

Karen

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Update posted by Hari567 (a service user)

Dear Manager Nicole,

Thank you for your reply. I cannot get into my emails at the moment due to a technical hitch but hope this to be resolved tomorrow.

I'm limiting my driving as I still have good/bad days re slight confusion and balance issues. My balance medication finished yesterday.

I really would appreciate clarification on the points I raised. I'll send my details to the email address PatientExperience@ggc.scot.nhs.uk once I get back into emails.

Kind regards,

Hari567.

Dear Senior Charge Nurse Karen,

Thank you for your reply. That time is a bit hazy so I cannot remember every name but hope you can pass my thanks to Dr Keir (A+E), Nurse Bernie (ARU 3), Nurse Olivia (11D) and a special thanks to Student Nurse M.Hayder (ARU3). M.Hayder was very kind and professional - I'm sure he'll go far. Apologies if I have misspelt names. All the nursing staff and Drs within A+E, ARU1 and ARU3 were great. The wards were kept immaculate by hard working staff members so there were no issues (as it has been publicised in the past) on that regard.

Kind regards,

Hari567

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 11/08/2023 at 10:26
Published on Care Opinion at 10:26

picture of Nicole McInally

Thank you Hari567

Best wishes

Nicole

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Update posted by Hari567 (a service user)

It's 2 weeks since I was discharged but I still haven't been given the information I require. In my opinion, they're putting patient safety at risk.

Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde nearly 2 years ago
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde

Submitted on 17/08/2023 at 15:47
Published on Care Opinion at 15:55

picture of Debbie Macintyre

Dear Hari567,

I am sorry to hear you still don't have the information you need. Have you managed to send your personal details to the email address above? This will allow us to look into this for you.

Best wishes,

Debbie

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Response from NHS Greater Glasgow and Clyde nearly 2 years ago
NHS Greater Glasgow and Clyde

Submitted on 17/08/2023 at 16:59
Published on Care Opinion at 16:59

Dear Hari567

I understand that you have raised this with our Complaints Team. Our Complaints Team have tried to contact you today to discuss this further. Can you please contact them on 0141 201 4500 or via email @ complaints@ggc.scot.nhs.uk

Thank you

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