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"I have never felt as well looked after"

About: The Ulster Hospital / Emergency Department The Ulster Hospital / Ward 5B

(as a staff member posting for a patient/service user),

Even though I was a medical patient on the surgical ward, I feel that I was treated very well by every single member of staff I came across. Nothing was too much trouble for them and I felt extremely well cared for. Any concerns I had about my health were dealt with quickly and professionally.

I had some bad news about a close friend dying whilst I was in here, the staff were told and they made sure I was ok quite a few times. I have been admitted to hospital a fair few times before but I have never felt as well looked after as I have now - A&E staff were excellent too. The staff all are certainly a credit to the Trust, I hope they get the opportunity to hear about this praise.

Victoria, your team are wonderful and you are an absolute superstar. Special praise also to Donna, Christine, Barbara, Gemar, Alvin, Becca, Zoe and Matthew. All very friendly and professional who made my experience a better one. Donna, thank you for coming to my room and speaking to me when I was very upset. You calmed me down and were so caring. 

Thank you. Also, the domestics are equally as fabulous, especially Stephen and Chris who chatted to me whilst doing their job each day. Totally made the experience better as no-one likes being in hospital.

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Responses

Response from Jenny McMahon, Lead Nurse Surgical Specialties, Surgery - General, South Eastern Health & Social Care Trust nearly 2 years ago
Jenny McMahon
Lead Nurse Surgical Specialties, Surgery - General,
South Eastern Health & Social Care Trust
Submitted on 04/08/2023 at 13:38
Published on Care Opinion at 13:38


Thank you for taking the time to acknowledge the care provided by the nursing and Patient Experience teams. it is wonderful to hear about the care and the support provided by all the staff and it means a lot to the teams to receive such lovely comments.

It makes me very proud of the teams when I read your compliment, which shows the care and compassion which is so important for everyone.

Regards

jenny

Lead Nurse Surgical Specialties

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