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"An astonishing level of care"

About: Royal Devon & Exeter Hospital (Wonford) / Ear, Nose and Throat Royal Devon & Exeter Hospital (Wonford) / Medical Imaging

(as the patient),

I simply want to record my thanks for the astonishing level of care that I have experienced over the last 7 months of my treatment within a number of the RD & E's (Wonford) Departments.

Throughout my various travels between ENT and Oncology via Otter Ward, X-Ray and Dental sections, I have received just the most superb care and attention from every single member of staff, on every occasion, in very different circumstances.

How, in a large and super-busy hospital, staff find time to treat patients with such personal attention and genuine care and interest is a credit not just to the individuals themselves but seemingly as a reflection of the culture of the hospital as a whole.

I have honestly felt the metaphorical arms of the hospital around me in what hasn't always been the most enjoyable of experiences.

Thank you all so much !

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Responses

Response from Lisa Townsend, Patient Experience Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Lisa Townsend
Patient Experience Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 24/08/2023 at 16:24
Published on Care Opinion at 16:24


picture of Lisa Townsend

Dear limacj47

Thank you for your feedback. I am glad you found the overall experience supportive at a difficult time.

Feedback such as yours really does make a difference. I will share your story with the teams involved.

Thank you once again for taking the time to leave feedback and I wish you well in your recovery.

Kind regards

Lisa

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