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Answered my questions with patience and empathy.

Posted By Cared for person

"Answered my questions with patience and empathy."

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

I had my third set of occipital nerve blocks today in the Headach clinic, by Laura. She explained everything thoroughly, answered all my questions with patience and genuine empathy. An absolute asset to the NHS. 

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Responses

Response from Lynsay Creighton, Interim Associate Chief Nurse, Regional Services, NHS Greater Glasgow and Clyde 9 months ago
Lynsay Creighton
Interim Associate Chief Nurse, Regional Services,
NHS Greater Glasgow and Clyde

Submitted on 11/08/2023 at 09:58
Published on Care Opinion at 09:58

Dear Cared for person,

Thanks you for sharing your experience. I am pleased it was such a positive experience. Laura will be delighted with your feedback.

Best wishes

Lynsay

Lynsay Creighton - Interim Associate Chief Nurse, Regional Services

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Response from Helena Richmond, Interim Lead Nurse, Neurology, NHS Greater Glasgow and Clyde 9 months ago
Helena Richmond
Interim Lead Nurse, Neurology,
NHS Greater Glasgow and Clyde

Submitted on 11/08/2023 at 11:20
Published on Care Opinion at 11:36

Dear Care Opinion,

Thank you for sharing a positive experience you had within the headache service, I will ensure I pass this excellent feedback onto Laura,

Best Wishes,

Helena Richmond - Lead Nurse, Neuro Medical, Spinal injuries, OMFS

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