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"Inadequate "

About: The Welby Practice

In my two years of dealing with this practice both myself and my husband have had nothing but negative experiences, from inability to get an appointment to misdiagnoses and simple dismissal we have finally decided to switch to a different surgery in the area.

The final straw was contacting the surgery for severe morning sickness and being told ‘not our problem go to A&E’ - when following up with friends who were GPs they were appalled that a GP would send a pregnant woman to A&E to wait for hours rather than assessing for anti sickness medication on site.

Ask my GP is a shambles, good luck getting through. Running a practice that only offers same day appointments is a joke, especially when you’re given the option of a short notice appointment or nothing, does this practice not understanding most people have jobs and need to give notice for time off, and travel.

I don’t think either of us have seen the same doctor twice, and any time we’ve managed to get an appointment we’ve had to beg to be taken seriously.

Reception come across as unhelpful, but honestly I think they can only offer as much help as the GPs are prepared to let them give. I can’t imagine they have an easy time dealing with so many unhappy patients a week.

Overall review is 0/10 would not recommend to anyone, and from speaking to others in the area I can confirm it’s a 100% consensus.

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Responses

Response from The Welby Practice nearly 2 years ago
The Welby Practice
Submitted on 30/07/2023 at 16:15
Published on nhs.uk on 31/07/2023 at 16:06


I want to start by expressing my sincerest apologies for the negative experiences you and your husband have had during your two years with our practice. It deeply concerns us to hear that you encountered difficulties in getting appointments, experienced misdiagnoses, and felt dismissed in your interactions with our team. I assure you that your feedback is taken seriously, and we are committed to addressing the issues you've raised.

Your overall rating of 0/10 is a clear indication that we have much work to do to improve our services. We value your feedback as it helps us understand where we are falling short and what we need to change to provide better care. Our commitment is to learn from these experiences and make significant improvements to the way we operate.

We genuinely appreciate you taking the time to share your concerns with us and for giving us the opportunity to address them. If you have any specific suggestions or further details you would like to share, please do not hesitate to contact the practice directly

Once again, please accept our apologies for the distress you've experienced.

Sincerely

Jodie Knight

Group Manager

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