Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Professional, warm & motivational

Posted By leobq49

"Professional, warm & motivational"

About: Physiotherapy / Domiciliary Physiotherapy

(as the patient),

I have been having the Domiciliary Physiotherapy nurse Keiva come out to my house and she has been so motivational and helped to build my confidence. She is reassuring, friendly and really encouraging in her manner. She challengers me but in a good way. Keiva is very informative and such a good people person and with a good sense of humour, she truly has left a footprint in my life.

I also would like to recognise Michelle who is the person who answers the phone to arrange my physio appointments, her whole approach, customer service and professionalism is so warm and caring.

Thank you so much.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Olga McAlister, Clinical Team Lead Physiotherapist, Domiciliary and Physical Disabilities teams, Belfast Health & Social Care Trust nearly 2 years ago
Olga McAlister
Clinical Team Lead Physiotherapist, Domiciliary and Physical Disabilities teams,
Belfast Health & Social Care Trust

Submitted on 27/07/2023 at 15:47
Published on Care Opinion at 16:20

As the clinical lead for the Domiciliary Physiotherapy team can I please take this opportunity to thank you for taking the time to let us know about your experience.

It is great to hear about the fantastic work that the team is doing for our clients and I will pass along your message to Caoimhe and Michelle.

Again, thank you for letting us know about your experience with our service and I wish you all the best for the future.

Many thanks

Olga

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by leobq49 (the patient)

Thanks Olga for your response to the excellent care l received. Only one problem so sorry for spelling Caoimhe name wrong.

Response from Olga McAlister, Clinical Team Lead Physiotherapist, Domiciliary and Physical Disabilities teams, Belfast Health & Social Care Trust nearly 2 years ago
Olga McAlister
Clinical Team Lead Physiotherapist, Domiciliary and Physical Disabilities teams,
Belfast Health & Social Care Trust

Submitted on 28/07/2023 at 09:35
Published on Care Opinion at 10:00

Don't worry. Caoimhe was really pleased with your feedback. Like most people with an unusual spelling of their name, Caoimhe does not take offense as it is a simple mistake to make given the variety of ways to spell her name.

Again, thank you for taking the time to let us know about your experience with the service and I wish you the best for the future.

Many thanks

Olga

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k