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Fab!

Story from nhs.uk

"Fab! "

About: Manor Park Surgery

I never have a problem getting an appointment, do have to stay on the line for an age before it gets answered but, as with all nhs services, understaffed and overworked. I get it.

I saw a Gp today as I was experiencing a very upset tummy. The GP was attentive, sensitive and kind, he made me feel really listened to.

I left with lots of helpful and useful information and good advice.

Thank you so much, I know how busy you all are but you’re providing an excellent service!

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Responses

Response from Manor Park Surgery nearly 2 years ago
Manor Park Surgery

Submitted on 07/08/2023 at 09:23
Published on nhs.uk on 08/08/2023 at 21:55

Dear Jenny,

Thank you so much for your kind review. I am pleased to hear you are happy with your recent doctors appointment and that he was attentive to your concerns.

I am sorry to hear you have experienced long call wait times, which can be affected by staff absences and a high demand for appointments. We do have an online booking service called PATCHs which is an e-consult form that you can fill out via our practice website between 8-2pm Monday to Friday without the need to wait on the telephones, if you would prefer to try this.

I will ensure your lovely feedback is shared with our teams.

Kind regards

Lucy Jones

Patient Experience Manager

Manor Park Surgery

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