The letter I received from TRAQS did not state that you were responsible for making the appointment.
I presumed that it came direct from Euston Way - where I received excellent treatment.
The confusion with the telephone messages could be awarded by stating Mr or Mrs, which is hardly a breach of patient confidentiality. I think it's a case of the left hand not knowing what the right is doing.
Sorry if I got irritated on the phone, maybe it would have been better to call back when you had sorted the problems out.
The ENT service at Euston was excellent.
"Letter did not state that you were responsible for making the appointment"
About: Euston House Euston House Telford TF3 4LY Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Penfriend364 (as ),
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