Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Their ability to communicate was exceptional

Posted By Katee95

"Their ability to communicate was exceptional"

About: Craigavon Area Hospital / Ambulatory Care - Medical Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

After an accident, I was taken into Craigavon Area Hospital by an ambulance. They arrived to my home very promptly and I was so impressed by the paramedics who were with me, they really made me feel at ease.

There was no waiting around once I arrived at the hospital, I was immediately placed in a cubicle where I was waiting until I was moved to ambulatory (this wasn’t a long wait). The staff in ambulatory were phenomenal also.  I was accompanied by nurses, doctors, consultants and their ability to communicate and get the job done was exceptional.

Thank you to each and every member of staff.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 27/07/2023 at 11:09
Published on Care Opinion at 11:09

picture of Ruairi Cummings

Good morning Katee95

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the professionalism of the clinicians in relation to their quick response time to give immediate help, whilst being reassuring throughout to bring ease within the situation. Feedback such as this lifts the morale of the paramedics involved in what is a particularly challenging period.

I hope you are recovering well.

Best wishes

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Elsie McCready, Admin Services Manager SCHD, Children and Young People's Directorate, Southern Health and Social Care Trust nearly 2 years ago
Elsie McCready
Admin Services Manager SCHD, Children and Young People's Directorate,
Southern Health and Social Care Trust

Submitted on 01/11/2023 at 14:08
Published on Care Opinion at 14:08

picture of Elsie McCready

Good afternoon Katee95

Thank you for taking the time to share your experience following your attendance at the ambulatory unit. I am pleased you had all your treatment communicated to you effectively. I will ensure that I pass on all your kind words to the team.

Kind regards

Elsie McCready

Patient Client Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k