This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Made to feel at ease.

Posted By Abcd1012

"Made to feel at ease."

About: St John's Hospital / Haematology

(as a service user),

I had my blood taken today at St John's OPD2 by a clinical support worker called Trisha. 

Trisha used a person centered approach through out the intervention.  She introduced herself and spoke to me through out making me feel at ease.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 10 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 28/07/2023 at 15:35
Published on Care Opinion at 15:35

picture of Claire Withnell

Dear Abcd1012,

My name is Claire and I work for the Patient Experience Team in NHS Lothian.

Thank you for sharing your kind words about your experience at St John's OPD2. It was lovely to read that Trisha's communication with you was able to put you at ease throughout the procedure and also that she used a patient centered approach.

Please be assured we have shared this feedback with OPD2 and I am sure Trisha will be delighted to receive this.

Best wishes,

Claire

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k