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Care Opinion

The NHSL should be immensely proud of their employees

Posted By SueG

"The NHSL should be immensely proud of their employees"

About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service / Patient Transport Service University Hospital Monklands / Emergency Department University Hospital Wishaw / Trauma & orthopaedics

(as a service user),

I was admitted to A&E at Monklands a couple days ago. I spent 28hours there awaiting a bed in WGH. The A+E staff were wonderful. It's hard to remember a huge amount about my stay there because I was so sore but I do know I was looked after. The paramedics who brought me there were so kind and compassionate including the ambulance staff who then transferred me to WD 15 at WGH.

I am still a current inpatient in Ward 15 in Wishaw. The staff are just utterly superb. They are kind, understanding, patient, happy and literally cannot do enough for you. These angels work so hard and it's heartbreaking because I know they're short staffed. It's lovely to see people who truly care and have immense compassion and understanding. I hate that I need help from them because they have enough to do.

The physiotherapists are wonderful, encouraging and have been so patient with me and will hopefully give me the all clear to go home tomorrow.

Your domestic staff are excellent. They have the place sparkling and they're always smiling too.

The porters who brought me to MRI are lovely and the radiology staff there are also lovely. They put me at ease the whole time.

Thank you Wishaw General for providing me with outstanding care and as much as I don't ever want to come back, if I had to, I know I would be well cared for.

The staff are immaculate in their uniforms. The NHSL should be immensely proud of their employees and I hope they know that they do their job to a high standard.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 9 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 25/07/2023 at 11:33
Published on Care Opinion at 11:33

Dear SueG

Thank you for sharing your story. It is heartening to hear how happy you are with the care you have received from NHS Scotland.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, address and date we attended.

I do hope you recover soon.

Kindest regards

David

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Update posted by SueG (a service user)

I will of course contact them. Thanks for the response

😊

Response from Laura Walker, Physiotherapy Lead UHW, Physiotherapy, NHSL 9 months ago
Laura Walker
Physiotherapy Lead UHW, Physiotherapy,
NHSL

Submitted on 25/07/2023 at 16:00
Published on Care Opinion at 16:49

Dear SueG,

Thank you for taking time to provide feedback.

I am delighted to hear that you have received outstanding care within University Hospital Wishaw. As Physiotherapy Lead at Wishaw, I am extremely happy to hear that, the physiotherapy staff have been wonderful, encouraging and patient with you. I will certainly ensure that the physiotherapy team are aware of your feedback.

I hope you return home and do recovery fully soon.

Kindest regards

Laura

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